We want you to love your order but if something didn’t work out, no worries. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To request a return, contact us at info@ojalbeauty.com with your order number or the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved. Approved refunds, minus a $7 return processing and shipping fee, will be issued to your original payment method within 5–7 business days of receiving and inspecting your return.
Shipping costs and duties are non-refundable. Your bank or credit card company may need additional time to process and post the refund.
If something arrives damaged or you have an issue with your order, please reach out to us at info@ojalbeauty.com promptly so we can help.
